“Our gro.team interim CTO had great vision and blended this with his experience of leading people and transforming technology architecture to add business value."
Mike PhillipsFounder & CEO broadbandchoices.co.uk
“We needed someone to help us nail our digital transformation and gro.team found us a brilliant interim CTO. They very quickly got hold of the project and made sure it started delivering value. I'm not sure what would have happened without them. You can't put a price on experience I guess."
“gro.team helped bring urgency, clarity and delivery to one of our business critical initiatives working *with* us not *for* us. I would definitely recommend them"
Robin SpiraCTO Fanduel
"gro.team are helping us think about, and manage, our growth in a more structured way. They have a huge amount of experience helping companies grow and scale and I would highly recommend them."
Eleonore Dresch Founder and CEO cultureWhisper
“gro.team have been amazing. They have been really customer focused and have connected us with someone with very deep experience in the areas we need. They have shared the cost savings from remote working with us so they are actually very cost effective as well…”
Loraine BautistaCOO amzLenders
“gro.team have been brilliant. They have really helped us iterate our strategy towards one delivering both tactical improvements and big picture strategic shifts. I would definitely recommend them"
Lucy WalkerDirector IT Facilities and Finance
“I’ve been working with a gro.team mentor coach and have really appreciated and valued their expert advice. I would definitely recommend them for technology business leaders who want to progress their career.
Mark TindalHead Of Integration And Development
“I’m really impressed with our gro.team person. He is a very likeable guy, has built great relationships and has earned respect from both hands-on technical and board members - which is not easy to do…”
"I've really found the coaching with gro.team super useful. Their track record shows they know what they are talking about and you get straight talking and no nonsense goals."
“There are a lot of "coaches" out there that haven't actually achieved anything. It's not the case with gro.team - they are all awesome people you can really learn from.”
"I can't recommend my gro.team mentor enough. She understands what it takes to be successful in today's world and has helped me no end."
Marieke RittterFounder And CEO
“gro.team are helping us growth hack our brilliant new app Mi Purpose to world domination! They are the real deal and I’m so glad I’m working with them.”
"At very short notice we asked gro.team for an interim CTO and they managed to supply someone who was perfect for what we needed. I would wholeheartedly recommend them and would definitely use them again.”
"gro.team are really helping us growth hack our start up Workteam. Their experience helping other companies grow and be successful is really proving invaluable."
Simon BatesFounder And CEO
“We’ve been using a gro.team CTO remotely and we have been really pleased with the results. We just could not find anyone with the experience we needed locally so gro.team made sure we could still execute our change agenda. First class people with first class attitudes."
Sally DeferentBoard Member
“The gro.team interim cdo we worked with was top drawer. She really had been there and done it before and her experience was very relevant to us. Loana at gro.team also took the time to make sure that the chemistry was really right with our interim. I have recommended gro.team many times and would do so again."
Allan WilliamsSerial Founder
“Digital transformation is tricky so we needed top tier talent. Our gro.team interim CDO was just that - pragmatic, likeable, effective and great at bringing the urgency clarity and delivery that gro.team promise. We would use gro.team again in a heart beat."
"Ops should run like a well oiled machine and gro.team helped us achieve that. Our gro.team interim coo was great, we really needed a straight shooter like him.”
Steve RawlingsManaging Director
“Our founding team lacked deep Ops experience so we gave gro.team a call. They sent us a short list of top interim COO's the same day (thanks Loana!) We phone interviewed the next day, interviewed face to face the day after and had an awesome interim coo in the leadership team within 2 days. True story!"
“As well as we were doing we needed to move faster. Ops really is the new Tech battleground in eCommerce and gro.team helped us work with a superb interim COO. His experience was invaluable."
“We were making too many mistakes and letting our customers down so we beefed up the Exec team with a gro.team interim COO. Job done - it was great to get another grown up in the leadership team."
Martine NewcombeAgile Coach
Recently for the first time in my life, I was a patient in a hospital. I won’t bore you with the details but after a quick trip in an ambulance and a brief sojourn in Wexham Park Hospital ITU (Intensive Therapy Unit) I’m back home and well on the road to recovery.
Given the generally negative narrative around the NHS in the UK my preconceptions ahead of my visit were of dedicated staff probably doing their best given challenging circumstances.
What I was surprised and delighted to find at Wexham Park ITU was a high performing team using state of the art approaches to deliver amazing outcomes.
Wexham Park ITU has chosen to work based upon self-organised cross-functional teams, real time dashboards, virtual hierarchies, agile-like rituals, and a culture of empowerment and accountability.
At Wexham Park ITU patient care appears to be organised physically and logically around what I will call “pods”. Each patient has a bed space at the end of which is the nurse’s station. The nurse’s station has a PC, keyboard, screen and phone and is adjustable for sit-down or stand-up use.
The nurses seem generally to be allocated 1:1 to patients although it looks possible for a nurse to float between patients 1:2 if the pods are adjacent.
This nurse:patient 1:1 relationship is the foundation of the operating model used so successfully at Wexham Park ITU. The nurse’s responsibilities are simple and clear – they are there to care for this one specific patient.
The nurse’s feel total ownership and accountability for achieving positive outcomes and are supported rather than constrained by all other processes and activities in the ward.
During quieter periods nurses self study the conditions affecting their patient – further improving their knowledge, capabilities and effectiveness. (The nurses told me that this more “technical” style of nursing tends to attract more male nurses which only helps create a stronger and more diverse team).
The nurses use the terminal in the pod to read and update patient KPI data in real time into what would be called a “dashboard” in other contexts. Charts/graphs were available in real time and information was presented in a very clear and accessible way. Blood tests results took 1-2 hours before being available on the “dashboard”.
This real time people-technology relationship is critical to how the unit wants to work and I think they would struggle with the old “clip board at the end of the bed” approach (they went paperless three years ago).
The unit’s approach to cleaning also spoke volumes to me. Needless to say the ward was spotless and that was because it was continually being cleaned. They didn’t batch cleaning up to be done after more “important” activities were finished but integrated cleaning into and alongside all other activities…continuously. (An analogy with QA as part of software development is illustrative..good software development teams integrate testing so well that it’s hard to spot it. Other teams throw software “over the fence” at the end of the sprint to QA).
During the twice daily doctor’s rounds the “dashboard” is used to get everyone up to speed on patient status and collaboratively discuss and record next steps. The respectful way the doctors interacted with the nurses made it very clear that they were valued members of the team whose opinion was sought and listened to. The doctors also took the time to explain their reasoning – further improving the contribution the nurses will be able to make to their teams in the future.
I saw very little evidence of any hierarchies at Wexham Park ITU…talented people were organised into cross functional teams with common goals and clear roles and responsibilities.
Morale was high and people laughed and smiled their way through what must have been some very tough situations. They were self-aware and took time to help develop each others knowledge and experience for the collective good.
I think Wexham Park’s ITU shows that high performance can be achieved pretty much in any context by great people working in great ways.
I for one am very grateful that Wexham Park’s ITU have set themselves the challenge of operating at the level they have and consultants like Omar Touna and Clare Stapleton are role models for the rest of us in terms of their passion, ability and positive impact they have on other people’s lives.
We need too avoid so much negativity whenever the NHS is mentioned in the UK. Of course what it does is so important that we need to hold it, and ourselves, to account but we also need to celebrate success and recognise world class performance when we see it.
Congratulations and thanks Wexham Park ITU..you guys are showing how it’s done.
Rorie Devine is the CEO of gro.team who help people and teams achieve their aims and be successful.
COO & Chief Talent Officer
Give Loana a shout if you need talent or are talent we should have in our network. If you’re the sort of person that has a huge impact wherever you go she wants to hear from you…
Call or drop Anna a line if you need advice about the services we offer or you might need…suggestions/feedback always welcome…no matter how wacky or off the wall!
Francesca mostly focuses on client happiness these days so ping her if you are happy/unhappy with what we’re doing/could be doing/should be doing…she loves sorting things out!
Give Rorie a shout and let him know what you think…he really does feel that listening to current and potential clients is the best use of his time and it gets him out of doing the admin…
Ping Josh with any comments/questions/issues with gro.team’s web or mobile sites..Josh loves nothing more than talking about cool UX stuff he should look at…